FAQs

What does my Order Status mean?

“Awaiting Fulfillment” – Order has been pulled and ready for processing:
Built-to-Order items will be turned over to the production team to be fabricated and assembled.
In-Stock items will be pulled, packaged, and staged for shipment.
Pre-Order items will be staged for shipment once the product is available.

“Shipped” – Order has been completed, packaged, and staged for shipment. Package will be collected by carrier the same or next business day.

“Awaiting Payment” – Order will not be processed until payment has been received and cleared by the bank.

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